Unable to communicate with printer
The computer cannot communicate with the printer because one of the following events has
The printer has been turned off.
The cable connecting the printer, such as a USB cable or a network (Ethernet) cable, has been
If the printer is connected to a wireless network, the wireless connection has been broken.
To solve this problem, try the following solutions:
Make sure the printer is turned on and that the (Power) button light is on.
Make sure the power cord and other cables are working and are firmly connected to the printer.
Make sure the power cord is connected firmly to a functioning, alternating current (AC) power
If the printer is connected to a network, make sure the network is functioning properly. For more
information, see Solve Ethernet network problems on page 135.
If the printer is connected to a wireless network, make sure the wireless network is functioning
properly. For more information, see Solve wireless problems on page 135.
254 Appendix G Errors (Windows)