Clear paper jams
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Avoid paper jams
Clear paper jams
Paper jams can occur either inside the printer or in the automatic document feeder.
CAUTION: To prevent possible damage to the printhead, clear paper jams as soon as possible.
TIP: If you notice poor print quality, clean the printhead. For more information, see Clean the
printhead on page 153.
Use these steps to clear a paper jam.
To clear a jam inside the printer
1.
Remove all paper from the output tray.
CAUTION: Trying to clear a paper jam from the front of the printer can damage the print
mechanism. Always access and clear paper jams through the automatic two-sided printing
accessory (duplexer).
2.
Check the duplexer.
a.
Push the buttons on either side of the duplexer, and then remove the duplexer.
b.
Locate any jammed paper inside the printer, grasp it with both hands, and then pull it
towards you.
CAUTION: If the paper tears when you are removing it from the rollers, check the rollers
and wheels for torn pieces of paper that might be remaining inside the printer. If you do not
remove all the pieces of paper from the printer, more paper jams are likely to occur.
c.
If the jam is not there, push the latch on top of the duplexer and lower the cover. If paper is
jammed inside, carefully remove it. Close the cover.
d.
Reinsert the duplexer into the printer until it snaps into place.
3.
Check the front of the printer.
a.
Open the ink cartridge access door.
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b.
If there is paper remaining inside the printer, ensure the carriage has moved to the right of
the printer, free any paper scraps or wrinkled media, and pull paper towards you through
the front of the printer.
c.
Move the carriage to the left, locate any jammed paper inside the printer on the right side of
the carriage, free any paper scraps or wrinkled paper, and pull the paper towards you
through the front of the printer.
WARNING! Do not reach into the printer when it is turned on and the carriage is stuck. When
you open the ink cartridge access door, the carriage should return to its position on the right side
of the printer. If it does not move to the right, turn off the printer before you remove any jam.
4.
After clearing the jam, close all covers, turn on the printer (if you turned it off) and resend the
print job.
To clear a paper jam in the automatic document feeder
1.
Lift the cover of the automatic document feeder.
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2.
Lift the tab located on the front edge of the ADF.
3.
Gently pull the paper out of the rollers.
CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and
wheels for torn pieces of paper that might remain inside the printer. If you do not remove all the
pieces of paper from the printer, more paper jams are likely to occur.
4.
Close the cover of the automatic document feeder, pressing down firmly until it snaps into place.