General troubleshooting tips and resources
NOTE: Many of the following steps require HP software. If you did not install the HP software, you
can install it using the HP software CD included with the printer, or you can download the HP
software from the HP support web site, www.hp.com/support. This website provides information and
utilities that can help you correct many common printer problems.
Check or do the following before you begin troubleshooting:
Try turning the printer off and then on again.
For a paper jam, see Clear jams on page 157.
For paper-feed problems, such as the paper skew and paper pick, see Solve paper-feed
problems on page 110.
The (Power) button light is on and is not blinking. When the printer is turned on for the first
time, it takes approximately 9 minutes to initialize it after the ink cartridges are installed.
The power cord and other cables are working, and are firmly connected to the printer. Make sure
the printer is connected firmly to a functioning alternating current (AC) power outlet, and is
turned on. For voltage requirements, see Electrical specifications on page 175.
Media is loaded correctly in the input tray and is not jammed in the printer.
All packing tapes and materials are removed.
The printer is set as the current or default printer. For Windows, set it as the default in the
Printers folder. For Mac OS X, set it as the default in the Print & Fax or Print & Scan section of
the System Preferences. See your computer's documentation for more information.
Pause Printing is not selected if you are using a computer running Windows.
You are not running too many programs when you are performing a task. Close programs that
you are not using or restart the computer before attempting the task again.
100 Chapter 8 Solve a problem