HP Officejet 7610 - Solution 2: Check the ink levels

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Solution 2: Check the ink levels

Solution 3: Check the paper loaded in the input tray

Solution 4: Check the paper type

Solution 5: Check the print settings

Solution 6: Print and evaluate a print quality report

Solution 7: Contact HP support

Solution 1: Make sure you are using original HP ink cartridges

Non-HP ink cartridges were being used.

Check to see if your ink cartridges are original HP ink cartridges.

HP recommends that you use original HP ink cartridges. Original HP ink cartridges are designed and

tested with HP printers to help you easily produce great results, time after time.

NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs

required as a result of using a non-HP supply are not covered under warranty.

If you believe you purchased original HP ink cartridges, go to:


If this did not solve the issue, try the next solution.

Solution 2: Check the ink levels

The ink cartridges might have insufficient ink.

Check the estimated ink levels in the ink cartridges.

NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you

receive a low-ink alert, consider having a replacement cartridge available to avoid possible printing

delays. You do not need to replace the ink cartridges until prompted to do so.

CAUTION: While ink cartridges are not damaged when left outside of the printer, the printhead does

need to have all cartridges installed at all times after the printer is set up and in use. Leaving one or

more cartridge slots empty for an extended period may lead to print quality problems and possibly

damage the printhead. If you have recently left a cartridge out of the printer for an extended period, or

if you have had a recent paper jam, and have noticed poor print quality, clean the printhead. For more

information, see Clean the printhead on page 153.

For more information, see:

Check the estimated ink levels on page 90

If this did not solve the issue, try the next solution.

106 Chapter 8 Solve a problem