The "Dial Tone Detection" test failed
Other equipment, which uses the same phone line as the printer, might be causing the test to
fail. To find out if other equipment is causing a problem, disconnect everything from the phone
line, and then run the test again. If the Dial Tone Detection Test passes without the other
equipment, then one or more pieces of the equipment is causing problems; try adding them back
one at a time and rerunning the test each time, until you identify which piece of equipment is
causing the problem.
Try connecting a working phone and phone cord to the telephone wall jack that you are using for
the printer and check for a dial tone. If you do not hear a dial tone, contact your telephone
company and have them check the line.
Make sure you have correctly connected the printer to the telephone wall jack. Using the phone
cord supplied in the box with the printer, connect one end to your telephone wall jack, then
connect the other end to the port labeled 1-LINE on the back of the printer.
If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord
connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the
printer directly to the telephone wall jack.
124 Chapter 8 Solve a problem
If your telephone system is not using a standard dial tone, such as some PBX systems, this
might cause the test to fail. This does not cause a problem sending or receiving faxes. Try
sending or receiving a test fax.
Check to make sure the country/region setting is set appropriately for your country/region. If the
country/region setting is not set or is set incorrectly, the test might fail and you might have
problems sending and receiving faxes.
Make sure you connect the printer to an analog phone line or you cannot send or receive faxes.
To check if your phone line is digital, connect a regular analog phone to the line and listen for
a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for
digital phones. Connect the printer to an analog phone line and try sending or receiving a fax.
Make sure you use the phone cord that came with the printer. If you do not use the supplied
phone cord to connect from the telephone wall jack to the printer, you might not be able to send
or receive faxes. After you plug in the phone cord that came with the printer, run the fax test
After you resolve any problems found, run the fax test again to make sure it passes and the printer is
ready for faxing. If the Dial Tone Detection test continues to fail, contact your telephone company and
have them check the phone line.