The "Fax Hardware Test" failed
Turn the printer off by pressing the (Power) button located on the printer control panel and
then unplug the power cord from the back of the printer. After a few seconds, plug the power
cord in again, and then turn the power on. Run the test again. If the test fails again, continue
reviewing the troubleshooting information in this section.
Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be
If you are running the test from the Fax Setup Wizard (Windows) or HP Setup Assistant (Mac
OS X), make sure the printer is not busy completing another task, such as receiving a fax or
making a copy. Check the display for a message indicating that the printer is busy. If it is busy,
wait until it is finished and in the idle state before running the test.
Make sure you use the phone cord that came with the printer. If you do not use the supplied
phone cord to connect from the telephone wall jack to the printer, you might not be able to send
or receive faxes. After you plug in the phone cord that came with the printer, run the fax test
If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord
connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the
printer directly to the telephone wall jack.
After you resolve any problems found, run the fax test again to make sure it passes and the printer is
ready for faxing. If the Fax Hardware Test continues to fail and you experience problems faxing,
contact HP support. Go to www.hp.com/support. This website provides information and utilities that
can help you correct many common printer problems. If prompted, select your country/region, and
then click Contact HP for information on calling for technical support.