HP Officejet 7610 - Advanced wireless troubleshooting

background image

Advanced wireless troubleshooting

If you have tried the steps provided in Basic wireless troubleshooting on page 136 and are still unable

to use the printer over the network with a computer or mobile devices for print or scan, try the

following steps in the order presented:

Step 1: Make sure your computer is connected to your network

Step 2: Make sure that the printer is connected to your network

Step 3: Make sure your computer is not connected over a Virtual Private Network (VPN)

Step 4: Make sure the printer is online and ready

Step 5: Make sure the HP printer labeled (Network) is set as the default printer driver (Windows


Step 6: Check to see if the firewall software is blocking communication

TIP: If you are using a computer running Windows, use the HP Print and Scan Doctor to help

diagnose and get assistance in installing and using HP printers on home network. To use this tool,

visit the HP Wireless Printing Center (www.hp.com/go/wirelessprinting), and then click Print and Scan

Doctor in the Quick Links section.


Solve network problems 137