HP Officejet 7610 - Solve problems using Web Services

Solve problems using Web Services and HP websites

This section provides solutions to common problems using Web Services and HP websites.

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Solve problems using Web Services

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Solve problems using HP websites

Solve problems using Web Services

If you are having problems using Web Services, such as HP ePrint and Printer Apps, check the

following:

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Make sure the printer is connected to the Internet using an Ethernet or wireless connection.

NOTE: You cannot use these web features if the printer is connected using a USB cable.

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Make sure the latest product updates have been installed on the printer. For more information,

see Update the printer on page 24.

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Make sure Web Services is enabled on the printer. For more information, see Set up Web

Services using the printer control panel on page 83.

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Make sure the network hub, switch, or router is turned on and working correctly.

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If you are connecting the printer using an Ethernet cable, make sure you are not connecting the

printer using a phone cord or a crossover cable to connect the printer to the network and that the

Ethernet cable is securely connected to the printer. For more information, see Solve Ethernet

network problems on page 135.

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If you are connecting the printer using a wireless connection, make sure the wireless network is

functioning properly. For more information, see Solve wireless problems on page 135.

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If you are using HP ePrint, check the following:

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Make sure the printer's email address is correct.

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Make sure that the printer's email address is the only address listed in the “To” line of the

email message. If other email addresses are listed in the “To” line, the attachments you are

sending might not print.

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Make sure you are sending documents that meet the HP ePrint requirements. For more

information, see Web Services specifications on page 173.

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If your network uses proxy settings when connecting to the Internet, make sure the proxy

settings you are entering are valid:

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Check the settings being used by the Web browser you are using (such as Internet

Explorer, Firefox, or Safari).

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Check with the IT administrator or person who set up your firewall.

If the proxy settings used by your firewall have changed, you must update these settings in

either the printer control panel. If these settings are not updated, you will not be able to use

Web Services.

For more information, see Set up Web Services using the printer control panel on page 83.

132 Chapter 8 Solve a problem

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