Solve scan problems
TIP: You can visit the HP online support website at www.hp.com/support for information and utilities
that can help you correct many common printer problems.
●
HP Officejet 7610 > Solve scan problems
- Get started
- Accessibility
- HP EcoSolutions (HP and the Environment)
- Understand the printer parts
- Use the printer control panel
- HP Digital Solutions
- Select print paper
- Load an original on the scanner glass
- Load an original in the automatic document feeder (ADF)
- Load paper
- Insert a memory device
- Install the accessories
- Maintain the printer
- Update the printer
- Open the HP printer software (Windows)
- Turn the printer off
- Scan
- Copy
- Fax
- Send a fax
- Receive a fax
- Receive a fax manually
- Set up backup fax
- Reprint received faxes from memory
- Poll to receive a fax
- Forward faxes to another number
- Set the paper size for received faxes
- Set automatic reduction for incoming faxes
- Block unwanted fax numbers
- Receive faxes to your computer using HP Digital Fax (Fax to PC and Fax to Mac)
- Set up speed-dial entries
- Change fax settings
- Fax and digital phone services
- Fax over Internet Protocol
- Use reports
- Web Services
- Work with ink cartridges
- Solve a problem
- HP support
- General troubleshooting tips and resources
- Solve printer problems
- Print quality troubleshooting
- Solution 1: Make sure you are using original HP ink cartridges
- Solution 2: Check the ink levels
- Solution 3: Check the paper loaded in the input tray
- Solution 4: Check the paper type
- Solution 5: Check the print settings
- Solution 6: Print and evaluate a print quality report
- Solution 7: Contact HP support
- Solve paper-feed problems
- Solve copy problems
- Solve scan problems
- Solve fax problems
- The fax test failed
- The display always shows Phone Off Hook
- The printer is having problems sending and receiving faxes
- The printer is having problems sending a manual fax
- The printer cannot receive faxes, but can send faxes
- The printer cannot send faxes, but can receive faxes
- Fax tones are recorded on my answering machine
- The phone cord that came with my printer is not long enough
- Color faxes do not print
- The computer cannot receive faxes (Fax to PC and Fax to Mac)
- Solve problems using Web Services and HP websites
- Solve memory device problems
- Solve network problems
- Solve Ethernet network problems
- Solve wireless problems
- Basic wireless troubleshooting
- Advanced wireless troubleshooting
- Step 1: Make sure your computer is connected to your network
- Step 2: Make sure that the printer is connected to your network
- Step 3: Make sure your computer is not connected over a Virtual Private Network (VPN)
- Step 4: Make sure the printer is online and ready
- Step 5: Make sure the HP printer labeled (Network) is set as the default printer driver (Windows onl
- Step 6: Check to see if the firewall software is blocking communication
- After resolving the problems
- Reset the Printer Network Settings
- Configure your firewall software to work with the printer
- Solve printer management problems
- Troubleshoot installation issues
- Understand the Printer Status Report
- Understand the network configuration page
- Printhead maintenance
- Uninstall and reinstall the HP software
- Clear jams
- Technical information
- Warranty information
- Printer specifications
- Physical specifications
- Product features and capacities
- Processor and memory specifications
- System requirements
- Network protocol specifications
- Embedded web server specifications
- Paper specifications
- Print resolution
- Copy specifications
- Fax specifications
- Scan specifications
- Web Services specifications
- HP website specifications
- Environmental specifications
- Electrical specifications
- Acoustic emission specifications
- Memory device specifications
- Regulatory information
- Regulatory Model Number
- FCC statement
- Notice to users in Korea
- VCCI (Class B) compliance statement for users in Japan
- Notice to users in Japan about the power cord
- Noise emission statement for Germany
- GS Declaration (Germany)
- Notice to users of the U.S. telephone network: FCC requirements
- Notice to users of the Canadian telephone network
- Notice to users in the European Economic Area
- Notice to users of the German telephone network
- Australia wired fax statement
- European Union Regulatory Notice
- Regulatory information for wireless products
- Environmental product stewardship program
- Third-party licenses
- HP supplies and accessories
- Additional fax setup
- Set up faxing (parallel phone systems)
- Select the correct fax setup for your home or office
- Case A: Separate fax line (no voice calls received)
- Case B: Set up the printer with DSL
- Case C: Set up the printer with a PBX phone system or an ISDN line
- Case D: Fax with a distinctive ring service on the same line
- Case E: Shared voice/fax line
- Case F: Shared voice/fax line with voice mail
- Case G: Fax line shared with computer modem (no voice calls received)
- Case H: Shared voice/fax line with computer modem
- Case I: Shared voice/fax line with answering machine
- Case J: Shared voice/fax line with computer modem and answering machine
- Case K: Shared voice/fax line with computer dial-up modem and voice mail
- Serial-type fax setup
- Test fax setup
- Set up faxing (parallel phone systems)
- Network setup
- Set up the printer for wireless communication
- Before you begin
- Set up the printer on your wireless network
- Change the connection type
- Test the wireless connection
- Guidelines for ensuring wireless network security
- Guidelines for reducing interference on a wireless network
- Change basic network settings
- Change advanced network settings
- HP wireless direct printing
- Set up the printer for wireless communication
- Printer management tools
- How do I?
- Errors (Windows)
- Fax memory full
- Unable to communicate with printer
- Low on ink
- Cartridge Problem
- Replace the ink cartridge
- Paper Mismatch
- The cartridge cradle cannot move
- Paper Jam
- The printer is out of paper
- Printer Offline
- Printer Paused
- Document failed to print
- Printer failure
- Door or cover open
- Previously used ink cartridge installed
- Ink cartridges depleted
- Ink cartridge failure
- Printer supply upgrade
- Printer supply upgrade successful
- Printer supply upgrade problem
- Non-HP ink cartridges installed
- Using Original HP Cartridges has its Rewards
- Counterfeit Cartridge Advisory
- Used, Refilled or Counterfeit Cartridge Detected
- Use SETUP cartridges
- Do not use SETUP cartridges
- Not enough ink at startup
- Use black ink only?
- Use color ink only?
- Incompatible ink cartridges
- Ink sensor failure
- Ink sensor warning
- Problem with printer preparation
- Color cartridge out of ink
- Black cartridge out of ink
- Automatic document feeder cover open
- Problem with ink system
- Index
Powered by printerdoc.net