HP Officejet 7610 - Scan takes too long

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Scan takes too long

Part of the document did not scan or text is missing

Text cannot be edited

Error messages appear

Scanned image quality is poor

Scan defects are apparent

Scanner did nothing

Check the original

Make sure that the original is loaded correctly. For more information, see Load an original

on the scanner glass on page 14 or Load an original in the automatic document feeder

(ADF) on page 15.

Check the printer

The printer might be coming out of Sleep mode after a period of inactivity, which delays

processing a short while. Wait until the printer displays the Home screen.

Check the HP software

Make sure that the HP software provided with the printer is installed correctly.

NOTE: If you do not scan frequently, you can choose to turn off the feature.

Windows: Open the HP printer software. For more information, see Open the HP printer

software (Windows) on page 25. In the window that appears, select Print, Scan & Fax or

Print & Scan, and then select Scan a Document or Photo under Scan.

Mac OS X: Open HP Utility. For more information, see HP Utility (Mac OS X) on page 247.

Under Scan Settings, click Scan to Computer, and ensure that Enable Scan to Computer is


Scan takes too long

Check the settings

Scanning with higher scan resolution takes longer and results in larger file sizes. Use high

resolutions only when necessary. Lower the resolution to scan more quickly.

If you acquire an image through TWAIN on Windows computers, you can change the

settings so that the original scans in black and white. See the on-screen Help for the

116 Chapter 8 Solve a problem


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TWAIN program for information. You can also change scan settings to black and white in

the HP scanning software for Mac.

Check the status of the printer

If you sent a print or copy job before you tried to scan, the scan starts if the scanner is not

busy. However, the printing and scanning processes share memory, which means that the

scan might be slower.