Uninstall and reinstall the HP software
If your installation is incomplete, or if you connected the USB cable to the computer before prompted
by the HP software installation screen, you might need to uninstall and then reinstall the HP software
that came with the printer. Do not simply delete the printer application files from your computer.
To uninstall from a Windows computer:
1.
On the computer desktop, click Start, select Settings, click Control Panel, and then click Add/
Remove Programs.
- Or -
Click Start, click Control Panel, and then click Uninstall a Program or double-click Programs and
Features.
- Or -
On the Start screen, click Control Panel, and then click Uninstall a program.
2.
Select the HP printer software, and then click Uninstall.
Follow the on-screen instructions.
3.
Disconnect the printer from your computer.
4.
Restart your computer.
NOTE: It is important that you disconnect the printer before restarting your computer. Do not
connect the printer to your computer until after you have reinstalled the HP software.
5.
Insert the HP software CD into your computer's CD drive and then start the Setup program.
6.
Follow the on-screen instructions.
To uninstall from a Mac computer:
1.
Double-click the HP Uninstaller in the Applications/Hewlett-Packard folder.
2.
When prompted, type the correct administrator's name and password, and then click OK.
3.
Follow the on-screen instructions.
4.
When the HP Uninstaller finishes, restart your computer.
156 Chapter 8 Solve a problem
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